Returns and refund policy

We understand that sometimes a product might not meet your expectations. Our return policy is designed to ensure customer satisfaction while maintaining clear guidelines.

1. Eligibility for Returns

  • Products can be returned within 14 days from the date of delivery.
  • To be eligible for a return:
    • The product must be unused and in its original packaging.
    • All original tags, accessories, manuals, or parts must be included.
    • A proof of purchase (receipt or invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that show signs of use or physical damage.
  • Items returned without original packaging or missing parts.
  • Products returned after the 14-day period.

3. Return Process

  • To initiate a return, contact our customer support team via phone or email.
  • Provide your order number, reason for return, and any supporting photos if the item is damaged or incorrect.
  • We will arrange for a pickup or provide return instructions.

4. Return Shipping Costs

  • If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping cost.
  • If the return is for any other reason (e.g., change of mind), the customer is responsible for return shipping expenses.

Refund Policy – Traveler Support Hub US

Your satisfaction is our priority, and we strive to process refunds fairly and promptly.

1. Refund Eligibility

  • Refunds are only processed after:
    • The returned product has been received and inspected.
    • It meets all return conditions stated above.

2. Refund Method

  • Refunds will be issued in cash only.
  • You will receive the refund amount at the time of pickup (for some returns) or via an arranged cash handover or cash mail (if applicable).

3. Refund Timeframe

  • Once the return is approved, we aim to process refunds within 3–5 business days.
  • Our team will coordinate with you directly to arrange the cash refund.

4. No Electronic Refunds

  • We do not issue refunds through any digital or banking channels.
  • Refunds are strictly limited to cash transactions only.

Contact Us

If you have any questions or need assistance with your order, returns, or refunds, please contact us: